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The Field Service Think Tank Sessions

The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a day's worth on detailed discussion and debate. The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations...

road to recovery

The Road to Recovery Maybe a Long One. We Should Start Today...

There is much discussion of what the road to recovery will look like. Perhaps, the key question is the field service...

Parts Pricing and Logistics

Does the Service Supply Chain Needs Rethinking in a post-pandemic world?

The impact on the service supply chain during the early lockdowns was overcome relatively quickly, yet the abrupt halt...

Covid-19

The Cost of COVID on the Field Service Sector...

The field service sector has many approaches to generating service revenue. Yet, when it comes to the financial tsunami...

Covid-19

The Worldwide Impact of Covid-19 on the Field Service Sector

The field service sector faced unprecedented challenges as the world reacted to the Covid-19 pandemic we explore the...

Servitization and Advanced Services

Advanced Service Thinking Requires Maturity Both Internally and Externally

Servitization is an approach that is not only beholden to your own organisational maturity but must also understand the...

Servitization and Advanced Services

Identifying the Key Pillars of a Successful Servitization Strategy

Is there a secret sauce that binds the organisations who have proven to be successful when it comes to building out...

Servitization and Advanced Services

Is Servitization a Strategic Move or a Necessity?

While there are key benefits of a shift towards servitization, there is a recurring theme of customer or market pulls...

Servitization and Advanced Services

Is the First Hurdle to Servitization Convincing Our Customers?

Examples of successful servitization and the strategies behind them were an essential learning in this Field Service...

Outcome Based Solutions

Standalone or a New Central Pillar: What is the right approach for servitization?

Kris Oldland, Editor-in-Chief, Field Service News, explores two twin tactics towards advanced services as part of a...

Outcome Based Solutions

Advanced Services Has to Involve All Departments

Many servitization projects may originate from the service operations side of a business, yet for them to succeed they...

Outcome Based Solutions

Servitization: A Complex and Nuanced Undertaking

Kris Oldland reflects on some of the key challenges around the implementation of advanced services discussed in a Field...

Outcome Based Solutions

Can Advanced Services Hold the Key to a Better Future

Edward Storan, Head of Global Services at Domino Printing Sciences explores the opportunities and challenges of...