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The Field Service Think Tank Sessions

The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a day's worth on detailed discussion and debate. The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations...

Covid-19

What comes next?

The members of our Think Tank offer up there own insight into what they think is the immediate changes we will start to...

Service Innovation and Design

An omnichannel approach to service delivery?

Via omnichannel contact clients use the most convenient route to connect for their situation. Can we replicate that...

Service Innovation and Design

Innovation is not just about doing things better. It is doing different things entirely

We are currently in a brief window where we can expect innovation in field service to flourish. We simply have to seize...

Servitization and Advanced Services

Has There Been a Better Time for Education Than Today?

Is now the time for servitization to take hold. It could be but we need a lot of education to make it work... 

Servitization and Advanced Services

Remote Service: A Step to Commoditisation or Servitization?

Are we moving to remote service as default and is this a paving stone towards a wider rethink of where the value of...

Service Leadership

Is Listening to the Voice of the Customer Enough?

Is it enough for us to be listening to our customers in a time of crisis? As service providers, is now the time we need...

Service Leadership

A Customer-Centric Approach to Understanding the Value of Service Delivery is Essential

Peter Drucker said 'value lies in the eyes of the customer' When reimagining every aspect of service delivery the...

road to recovery

The Field Service Engineer of Tomorrow Must Be a Trusted Adviser

We often talk about field service engineers as a trusted advisor to our clients and an ambassador for our brand. Will...

Digital Transformation

The Greatest Disruptor Ever Known?

In the wake of the greatest disruption to the way businesses operate on a global scale in two generations, are we about...

road to recovery

Are we on the road to recovery or in the eye of the storm...

As the world slowly returns to normal we ask if we're ready to begin moving faster to a return to normal in field...

road to recovery

What Do We Want the Future of Field Service to Look Like?

As we plot the next phase of field service evolution is there a clear understanding of what tomorrow's world will be?

road to recovery

Is Remote First by Default a Necessary Move Post-Pandemic?

As companies consider moving to a remote-first default approach to service delivery, we consider where the value of...

road to recovery

The Road to Recovery Maybe a Long One. We Should Start Today...

There is much discussion of what the road to recovery will look like. Perhaps, the key question is the field service...

Parts Pricing and Logistics

Does the Service Supply Chain Needs Rethinking in a post-pandemic world?

The impact on the service supply chain during the early lockdowns was overcome relatively quickly, yet the abrupt halt...

Covid-19

The Cost of COVID on the Field Service Sector...

The field service sector has many approaches to generating service revenue. Yet, when it comes to the financial tsunami...

Covid-19

The Worldwide Impact of Covid-19 on the Field Service Sector

The field service sector faced unprecedented challenges as the world reacted to the Covid-19 pandemic we explore the...

Servitization and Advanced Services

Advanced Service Thinking Requires Maturity Both Internally and Externally

Servitization is an approach that is not only beholden to your own organisational maturity but must also understand the...

Servitization and Advanced Services

Identifying the Key Pillars of a Successful Servitization Strategy

Is there a secret sauce that binds the organisations who have proven to be successful when it comes to building out...

Servitization and Advanced Services

Is Servitization a Strategic Move or a Necessity?

While there are key benefits of a shift towards servitization, there is a recurring theme of customer or market pulls...

Servitization and Advanced Services

Is the First Hurdle to Servitization Convincing Our Customers?

Examples of successful servitization and the strategies behind them were an essential learning in this Field Service...

Outcome Based Solutions

Standalone or a New Central Pillar: What is the right approach for servitization?

Kris Oldland, Editor-in-Chief, Field Service News, explores two twin tactics towards advanced services as part of a...

Outcome Based Solutions

Advanced Services Has to Involve All Departments

Many servitization projects may originate from the service operations side of a business, yet for them to succeed they...

Outcome Based Solutions

Servitization: A Complex and Nuanced Undertaking

Kris Oldland reflects on some of the key challenges around the implementation of advanced services discussed in a Field...

Outcome Based Solutions

Can Advanced Services Hold the Key to a Better Future

Edward Storan, Head of Global Services at Domino Printing Sciences explores the opportunities and challenges of...

Digital Transformation

Digital Transformation in Field Service Can Have a Much Broader Impact Than We Might First Imagine

The digitalization journey is one most companies are on but many field service companies are yet to grasp the full...

Digital Transformation

The 360 Degree View can be an Internal as well as External Concept

The use of data is key to being able to break down business silos but so to is the need for business leaders to see...

Digital Transformation

In a World of Service-Centric Revenue How do You Differentiate?

Asset data is a new weapon in the race to claim customer loyalty but savvy OEMs see there's more to a value proposition...

Digital Transformation

Issues With Accessing Mission Critical Asset Data

The ability to harness asset data is key to developing more advanced services as with anything data-led the solutions...

Digital Transformation

Data-Driven Field Service Delivery

The benefits of harnessing the power of asset data harvested via the Internet of Things can have multiple benefits for...

Ageing Workforce Crisis

How Data is Solving the Field Service Generational Dichotomy

Can field service companies balance their workforce in terms of the disparate generations of older baby boomer...

Digital Transformation

Does Servitization Fit With Your Customers?

Service is not a one size fits all category and it is important to understand the requirements customers require to...

Digital Transformation

Digging Deeper into Digital Transformation

Digital transformation has been an continuing discussion within field service, but post-Covid-19 world the topic is...

Customer Satisfaction and Expectations

Thinking Out Loud

Sensible use of technology and the role of the customer formed the final part of Field Service News' London Think Tank....

health and safety

Health and Safety: A Workplace Safety Culture

Health and Safety are becoming prominent in service. Field Service Engineers working remotely are at risk and firms are...

health and safety

Health and Safety: Lone Working and Driver Safety

It is unavoidable that field service delivery that field service engineers spend as much time behind the wheel as they...

health and safety

Health and Safety: Sub-Contractors and Global Implementation

Health and Safety are becoming prominent in service. Field Service Engineers working remotely are at risk and firms are...

Service Revenue

Field Service Delivery and the Direct Correlation to Revenue Growth

As field service becomes increasingly an important factor within revenue growth strategies, the value of the field...

Digital Transformation

The Importance of Field Service Engineers in an Age of Digitalization

The importance of the field service engineer is becoming increasingly important in a world of digitalization, chat bots...