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The Field Service Think Tank Sessions

The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a day's worth on detailed discussion and debate. The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations...

Outcome Based Solutions

Can Advanced Services Hold the Key to a Better Future

Edward Storan, Head of Global Services at Domino Printing Sciences explores the opportunities and challenges of...

Digital Transformation

Digital Transformation in Field Service Can Have a Much Broader Impact Than We Might First Imagine

The digitalization journey is one most companies are on but many field service companies are yet to grasp the full...

Digital Transformation

The 360 Degree View can be an Internal as well as External Concept

The use of data is key to being able to break down business silos but so to is the need for business leaders to see...

Digital Transformation

In a World of Service-Centric Revenue How do You Differentiate?

Asset data is a new weapon in the race to claim customer loyalty but savvy OEMs see there's more to a value proposition...

Digital Transformation

Issues With Accessing Mission Critical Asset Data

The ability to harness asset data is key to developing more advanced services as with anything data-led the solutions...

Digital Transformation

Data-Driven Field Service Delivery

The benefits of harnessing the power of asset data harvested via the Internet of Things can have multiple benefits for...

Ageing Workforce Crisis

How Data is Solving the Field Service Generational Dichotomy

Can field service companies balance their workforce in terms of the disparate generations of older baby boomer...

Digital Transformation

Does Servitization Fit With Your Customers?

Service is not a one size fits all category and it is important to understand the requirements customers require to...

Digital Transformation

Digging Deeper into Digital Transformation

Digital transformation has been an continuing discussion within field service, but post-Covid-19 world the topic is...

Technology

Thinking Out Loud

Sensible use of technology and the role of the customer formed the final part of Field Service News' London Think Tank....