Noventum048479

The Field Service Think Tank Sessions

The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a day's worth on detailed discussion and debate. The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations...

Covid-19

What comes next?

The members of our Think Tank offer up there own insight into what they think is the immediate changes we will start to...

Service Innovation and Design

An omnichannel approach to service delivery?

Via omnichannel contact clients use the most convenient route to connect for their situation. Can we replicate that...

Service Innovation and Design

Innovation is not just about doing things better. It is doing different things entirely

We are currently in a brief window where we can expect innovation in field service to flourish. We simply have to seize...

Servitization and Advanced Services

Has There Been a Better Time for Education Than Today?

Is now the time for servitization to take hold. It could be but we need a lot of education to make it work... 

Servitization and Advanced Services

Remote Service: A Step to Commoditisation or Servitization?

Are we moving to remote service as default and is this a paving stone towards a wider rethink of where the value of...

Service Leadership

Is Listening to the Voice of the Customer Enough?

Is it enough for us to be listening to our customers in a time of crisis? As service providers, is now the time we need...

Service Leadership

A Customer-Centric Approach to Understanding the Value of Service Delivery is Essential

Peter Drucker said 'value lies in the eyes of the customer' When reimagining every aspect of service delivery the...

road to recovery

The Field Service Engineer of Tomorrow Must Be a Trusted Adviser

We often talk about field service engineers as a trusted advisor to our clients and an ambassador for our brand. Will...

Digital Transformation

The Greatest Disruptor Ever Known?

In the wake of the greatest disruption to the way businesses operate on a global scale in two generations, are we about...

road to recovery

Are we on the road to recovery or in the eye of the storm...

As the world slowly returns to normal we ask if we're ready to begin moving faster to a return to normal in field...

road to recovery

What Do We Want the Future of Field Service to Look Like?

As we plot the next phase of field service evolution is there a clear understanding of what tomorrow's world will be?

road to recovery

Is Remote First by Default a Necessary Move Post-Pandemic?

As companies consider moving to a remote-first default approach to service delivery, we consider where the value of...